You will be required to set up a stronger password the next time you login to Internet Banking. If you’ve already done this, you won’t need to do it again. One Time Passwords will also be mandatory in order to continue to have full access to all Internet Banking features – please contact us to register your mobile if we don’t have yours yet.

Report a lost

or stolen card

There's a number of ways to report a lost or stolen card. The easiest way is to use our mobile app.

Be sure to report it as soon as you become aware.

Lock your card 24/7

You can act quickly and easily lock your lost or stolen card on the mobile banking app yourself to prevent unauthorised payments.

Simply select ‘cards’ from the main menu within the mobile app and tap the ‘Lock Card’ swipe button under the card you want to lock.

If you happen to find your card, you can also unlock the card using the same steps however if it has been stolen, you should also contact us to arrange a new card to be sent out to you.

In Australia

Call us on 1300 13 14 65

Monday - Friday 8am - 8pm and Saturday 8am - 3pm

After hours

Call the VISA lost and stolen card hotline on 1800 648 027.

Overseas

Call the VISA lost and stolen card hotline on +61 2 8299 9101

Has your card been compromised?

Under the ePayments Code you will not be liable for any unauthorised transaction where it is clear that you have not contributed to the loss.  If you discover an unauthorised transaction on your account as a result of your card being lost or stolen, you should contact us immediately.