Report a lost
or stolen card
There's a number of ways to report a lost or stolen card. The easiest way is to use our mobile app.
Be sure to report it as soon as you become aware.
Lock your card 24/7
You can act quickly and easily lock your lost or stolen card on the mobile banking app yourself to prevent unauthorised payments.
Call us on 1300 13 14 65
Call the VISA lost and stolen card hotline on 1800 648 027.
Call the VISA lost and stolen card hotline on +61 2 8299 9101
Has your card been compromised?
Under the ePayments Code you will not be liable for any unauthorised transaction where it is clear that you have not contributed to the loss. If you discover an unauthorised transaction on your account as a result of your card being lost or stolen, you should contact us immediately.