Requests for your account information (“phishing”) scams
Some common warning signs
- The email does not address you by your proper name.
- The email might contain typing errors and grammatical mistakes.
- The email might claim that your details are needed for a security and maintenance upgrade, to ‘verify’ your account or to protect you from a fraud threat.
- The email might even state that you are due to receive a refund for a bill or other fee that it claims you have been charged.
Phoney Fraud Alert
What you can do
- If you receive an email claiming to be from a bank or other financial institution that asks you to enter your account details—delete it! We will will NEVER send an email like this.
- If the email appears to be from Easy Street, and you think it might be genuine, telephone us on 1300 13 14 65 and let us know about the email and ask our advice.
- Do NOT call any telephone numbers that are listed in the email.
- If you want to access Easy Street online, use a bookmarked link or type www.easystreet.com.au in yourself: NEVER follow a link in an email.
- Check the website address carefully. Scammers often set up fake websites with very similar addresses.
- Never enter your personal, credit card or online account information on a website that you are not certain is genuine.
- Never send your personal, credit card or online account details through an email.
- Always keep a record of all your transactions and review your account statement thoroughly.
To avoid Internet fraud
- Install software to protect your computer from viruses and keep it up to date
- Avoid doing your internet banking at public computers (Libraries or internet cafes)
- Choose passwords that would be difficult to guess even to people that know you
- Beware of free websites and downloads as they can install harmful programs without you knowing