You will be required to set up a stronger password the next time you login to Internet Banking. If you’ve already done this, you won’t need to do it again. One Time Passwords will also be mandatory in order to continue to have full access to all Internet Banking features – please contact us to register your mobile if we don’t have yours yet.

Scam watch -

protect yourself

The last couple of decades have seen huge changes in how we do our banking and pay for goods and services. Unfortunately, scammers are taking advantage of new technology to generate a number of scams that are potentially very costly and can result in losses.

Common scams

Scams aim to steal your account information and your money. Many of these scams can look and sound like the real thing, but there are ways of picking up on the warning signs so that you don’t lose out. Below are some common scams and how to avoid them, as well as where to find out about more common scams.

 
 

Requests for your account information (“phishing”) scams 

 
Phishing emails are fake emails usually pretending to be from banks or other financial institutions. They make up some reason for you to give your account details and then use these details to steal your money. 
 

Some common warning signs

 
You receive an email claiming to be from a financial institution. This message may seem to be from your bank or from a bank that you don’t have an account with. The email contains a link which leads you to a website where you are prompted to enter your bank account details. In addition:
 
  • The email does not address you by your proper name.
  • The email might contain typing errors and grammatical mistakes.
  • The email might claim that your details are needed for a security and maintenance upgrade, to ‘verify’ your account or to protect you from a fraud threat.
  • The email might even state that you are due to receive a refund for a bill or other fee that it claims you have been charged.
 

Phoney Fraud Alert

 
A phoney fraud alert is similar to a phishing scam. It can come in the form of an email or a phone call claiming to be from your bank or financial institution. The scammer will usually tell you that your credit card or account has been cancelled because it was involved in criminal activity, or because they suspect your card or details have been stolen.
 
The scammer will ask you to confirm your credit card or account details so the ‘bank’ can ‘investigate’. You may be advised to contact a fake fraud investigations body, and discouraged from contacting your bank or credit union. 
 
If you receive an email, it may ask you to visit a website to confirm your credit card details or to find out more information on the supposed ‘fraud’ to your account. 
 

What you can do

 
There are a few things that you can do, which will help you to avoid these types of fraud. Please take the time to read the following hints and tips. 
 
  • If you receive an email claiming to be from a bank or other financial institution that asks you to enter your account details—delete it! We will will NEVER send an email like this.
  • If the email appears to be from Easy Street, and you think it might be genuine, telephone us on 1300 13 14 65 and let us know about the email and ask our advice.
  • Do NOT call any telephone numbers that are listed in the email.
  • If you want to access Easy Street online, use a bookmarked link or type www.easystreet.com.au in yourself: NEVER follow a link in an email. 
  • Check the website address carefully. Scammers often set up fake websites with very similar addresses.
  • Never enter your personal, credit card or online account information on a website that you are not certain is genuine.
  • Never send your personal, credit card or online account details through an email.
  • Always keep a record of all your transactions and review your account statement thoroughly.
 

To avoid Internet fraud

 
  • Install software to protect your computer from viruses and keep it up to date 
  • Avoid doing your internet banking at public computers (Libraries or internet cafes) 
  • Choose passwords that would be difficult to guess even to people that know you 
  • Beware of free websites and downloads as they can install harmful programs without you knowing 
 
 
 

For more info

We're serious about protecting our Members from fraud. If you suspect fraud, contact us immediately. For more information on fighting fraud, check out the ACCC's Scam Watch website.