We are aware of scam callers claiming to be from the Cyber Crimes Department. The caller may claim they have detected fraudulent transactions and to download a remote access app on their phone. If you receive a call of this nature, hang up. Do not download any apps, provide any access codes or one-time passcodes. You should report the scam to us and Scam Watch immediately. After considering the recent change to the RBA’s recent cash rate, among other variables, we have made the decision to increase our variable home loans by 0.25%p.a, and selected savings interest rates by up to 0.25%p.a.

How to update your details

It’s easy.

Staying in touch

Keeping your details up to date with us is crucial. We need to be able to contact you by phone, mail and/or email to keep you informed about any changes to your accounts with us. Plus, it means we can reach out if we suspect fraud on any of your accounts or to see if your accounts are still working for you.

How do I update my details?

You can update your address and contact details such as phone, email, mobile and postal address via Internet Banking. Simply go to My Preferences followed by Update Contact Details from the top menu when logged in to Internet Banking. Or, call us on 1300 13 14 65.

Need a hand?

For help managing any of your accounts or loans with us, reach out to one of our knowledgeable team members – we’re here to make the process easy.

Contact us

© A division of Community First Credit Union Limited ABN 80 087 649 938 | AFSL and Australian credit licence 231204 | BSB No 512 170