We are aware of scam callers claiming to be from the Cyber Crimes Department. The caller may claim they have detected fraudulent transactions and to download a remote access app on their phone. If you receive a call of this nature, hang up. Do not download any apps, provide any access codes or one-time passcodes. You should report the scam to us and Scam Watch immediately. Our latest Mobile App update will be available from today. For more information click here
Close
Banking
Savings
Home Loans
Support

Disclosure documents

On this page you can view and download our Financial Services Guide (FSG) and Terms and Conditions for our products, as well as Fee and Interest Rate Schedules. You should read and consider these documents when deciding to use any product.

Conditions of use

Terms
and conditions
Financial Services Guide
Digital Wallet
Conditions of Use
Direct Debit
Service
Agreement

Other guides and policies

Open Banking

View the Consumer Data Right (CDR) Policy here.

Dispute Resolution

View our Dispute Resolution Policy for complaints and disputes.

PayID

Customer terms for creating and using PayID.

Osko

View the guide for making Osko payments.

Rates and fees

Interest rates

View interest rates for our loan and deposit products plus access quick links to key product pages with interest rates.

Fees and charges, Access Facilities and Transaction Limits

Refer to our fees and charges, access facilities and transaction limits schedule for more information about fees and charges, limits and access facilities that may be applicable to your accounts with us.

This information on this website is general advice only and does not take into account your objectives, financial situation or needs (your “personal circumstances”). Before deciding whether to buy any product on this website you should consider your personal circumstances. You should read and consider the Terms and Conditions when deciding to use any product (terms and conditions, fees and charges may apply). Our product Conditions of Use are available on this website.

Download our mobile app

Convenient 24/7 access to check your account balance and recent transactions, pay bills, transfer money and more.

Call us today on

1300 13 14 65

disclaimerprivacydisclosure documentsprudential disclosuresfinancial hardshipholiday hours

© A division of Community First Credit Union Limited ABN 80 087 649 938 | AFSL and Australian credit licence 231204 | BSB No 512 170