Family violence support

Family Violence

Support

We’ll support you if you’re impacted by family violence or financial abuse. Call 000 if you are in immediate danger.

What is family violence

Family violence is a pattern of abusive behaviour where one person uses power and control over another within a family or intimate relationship. It encompasses various forms of abuse, including physical, emotional, psychological, financial, sexual, and technological, all of which can cause fear and harm to the victim. Recognising the diverse manifestations of family violence is crucial in addressing and preventing it. Support services are available for those affected, and seeking help is a vital step toward safety and recovery.

If you are impacted by domestic or family violence, you can contact Easy Street’s Enhanced Care Team at 1300 01 12 71 between 9am – 5pm Monday to Friday. Alternatively, contact us on 1300 13 14 65 – 8am – 8pm weekdays and 8am – 3pm Saturdays.

Ways we can assist you with your banking needs

There are several ways we can support you; these include: –

Review your banking arrangements and suggest changes to help you manage your money
Suggest options to best support your safety
Work with you to protect your personal and account information
Provide advice on joint accounts
Offer guidance with managing debts, lending and mortgages
Open a new account
Support you in obtaining documents you might need
Assist you to changing your PIN and passwords
Order a new visa debit or credit card
Set you up for electronic statements view using internet banking
Remove authorised signatories from your accounts to prevent access to information and your money
Add trusted authorised signatories to your account to assist in managing your banking needs on a short term or ongoing basis

Regaining Control

We will work with you to regain financial control by: –

Providing information about all accounts you hold with Easy Street
Help you to open a new bank account or membership in just your name
Changing your settings so you can access statements online safely
Supporting you in finding solutions regarding jointly held bank accounts
Assistance to access your statutory credit report to check if there are any other providers you may not be aware of
Providing access to support for debt or legal advice

Staying safe online

If you’re concerned about someone tracking your internet usage, clear your browsing history on your device. Additionally, using private browsing mode can help keep your information confidential by not storing your browsing activity locally.

Click here to learn more

Are you struggling financially?

If you’re facing challenges in meeting repayments on loans, credit cards, or overdrafts, or if you need to discuss concerns about potential financial abuse, we’re here to support you with understanding and confidentiality.

Our specialist team are trained to assist those affected by such circumstances, offering tailored solutions to help you regain financial stability.

Financial Hardship

How we can help

We can review your banking arrangements and make changes to help you manage your money and support your safety. Our team are here to help you. We’ll do our best to help you get control of your money. We can give support and guidance on: –

Joint accounts
Debts, lending and mortgages
Opening a new account
Documents you might need

What other support is available?

If you’re in danger, please call the police on 000. If you or someone you know is experiencing financial abuse, there are free services you can access

For confidential information, counselling and support, we recommend calling 1800RESPECT on 1800 737 732. This is a free and confidential service that isn’t part of Easy Street. If you need an interpreter or translator, you can ask for one and the counsellor will make the arrangements.
Alternatively, you can call the Telephone Translating and Interpreting Service (TIS National) on 131 450, let them know your preferred language, and ask them to contact 1800RESPECT on your behalf on 1800 737 732. TIS National is available free of charge.