FRAUD ALERT: We're aware of fraudulent calls and emails pretending to be from our fraud department. If contacted, hang up or don't respond. We will never ask for your Internet Banking password or username, ask you to transfer funds to another account or pressure you to act immediately. If in doubt, call our team on 1300 13 14 65 during operating hours or the Fraud Bureau Service 24/7 on 1300 705 750.

Shift away from product codes

We’ve recently began to shift away from using product codes to reference your accounts. For example, L22, S11, etc. Instead, we’ll simply reference your actual account number across banking services and communications.

The legacy of using product codes also created confusion for members at times. As these are often shown at the end of your member number, they can be mistaken for account numbers. It also aligns to industry practice.

Rest assured, nothing about your account has changed. Easy Street members will notice that these codes no longer appear in statements. The mobile app and internet banking will also progressively be updated in early 2026.

If you have any questions about this update, please reach out to a member of our team. 

© A division of Community First Credit Union Limited ABN 80 087 649 938 | AFSL and Australian credit licence 231204 | BSB No 512 170