Remote access scam warning

A reminder to remain vigilant in light of recent reports of remote access scams

Remote Access Scam Alert

We have received reports that scammers are calling people pretending to be from telecommunication companies, government agencies including the Department of Home Affairs and parcel delivery companies.

Reports of this scam are coming from areas in lockdown due to COVID-19 as they may be vulnerable, housebound and easy to contact.

The criminals are asking for personal details and then using applications such as Team Viewer or Zoho Assist to remotely gain access to people’s devices, log into your bank account and online accounts, and steal your details for financial gain.

What you should do

If you receive a call like this, you should hang up immediately. You should never provide personal or financial details to anyone who contacts you, regardless of how legitimate the call sounds. It is also a good idea to change any banking passwords. Call us immediately if you are suspicious of any transactions on your account or statement.

More information about remote access scams can be found here