Forgotten your card PIN?

With our mobile app, you can change your card PIN even if you don’t know your current one

Did you know you can change your card PIN even if you don’t know your current one with our mobile banking app? It’s just another way you can take charge of your banking yourself.

Plus, this feature helps keep your money safe – if you were ever suspicious someone may know your card PIN, you can simply change it via the app.

To change your card PIN via the app, you will need to enter your 4-6 digit passcode that you would have chosen when you installed and registered the app for the first time.

If you cannot remember your passcode, you will need to deregister your device via the ‘Deregister device’ menu option then re-register the app and select a passcode. Alternatively, you can uninstall the app completely, but you will then need to download the app again from the app store and select a passcode when re-registering the app to use.

How do I update my app?

If you are an Apple user, we recommend that the latest operating system is downloaded for optimum performance. For Apple users on iOS 13 or higher, you will need to click on the app store icon followed by your profile icon to see available updates.

To check your latest software version on your Apple device, tap Settings>General>Software Update to check for any updates. Or, tap on Settings>General>About to check your current software version.

Android users will be notified of an app update via the notifications bar. Android device users can also set apps to update automatically via Google Play. To update apps manually, go to the Google Play Store and tap on ‘My apps and games’ and tap ‘Update’ (Only apps with an available update will be displayed).