Please be aware that members are currently being targeted by fraudsters posing as our fraud department. 

These scammers are calling and emailing members and their tactics are sophisticated. They may use an Australian accent, reference your name or account details, and create a sense of emergency to pressure you into acting fast. 

They are specifically asking members to: 

• Withdraw cash and hand it over to a courier or “safe agent” 

• Transfer money to another account for supposed “safekeeping” or “fraud protection” 

• Provide your membership number or login password 

This is a scam. Do not comply. We will never ask you to do any of these things. 

⛔ We will NEVER: 

• Ask you to withdraw cash or hand it to anyone on our behalf 

• Ask you to transfer or move funds to another account for any reason 

• Ask for your Internet Banking username or login password 

• Pressure you to act immediately or keep a call confidential 

✅ If you receive a suspicious call or email: 

• Hang up immediately — do not engage, even briefly 

• Do not click any links in suspicious emails 

• Do not provide personal details or login passwords — even if the caller sounds legitimate or already knows some of your information 

Call us directly on 1300 13 14 65 — we would rather you hang up and call us back than fall victim to a scam 

If you have already provided information or transferred funds, call us immediately on 1300 13 14 65 You can also contact the Fraud Bureau Service 24/7 on 1300 705 750.