Report a lost
or stolen card
There’s a number of ways to report a lost or stolen card. The easiest way is to use our mobile app.
Be sure to report it as soon as you become aware.
Lock your card 24/7
You can act quickly and easily lock your lost or stolen card on the mobile banking app yourself to prevent unauthorised payments.
Simply select ‘cards’ from the main menu within the mobile app and tap the ‘Lock Card’ swipe button under the card you want to lock.
If you happen to find your card, you can also unlock the card using the same steps however if it has been stolen, you should also contact us to arrange a new card to be sent out to you.
In Australia
Call us on 1300 13 14 65
Monday – Friday 8am – 8pm and Saturday 8am – 3pm
Overseas
+61 2 9735 1601–Please note time differences.
After hours
Call the VISA lost and stolen card hotline on 1800 648 027.
Has your card been compromised?
Under the ePayments Code you will not be liable for any unauthorised transaction where it is clear that you have not contributed to the loss. If you discover an unauthorised transaction on your account as a result of your card being lost or stolen, you should contact us immediately.