Mobile app


Our banking app lets you view balances, transfer money and pay bills 24/7, so you can get on with doing what matters most. Plus, you can manage your cards with a range of card control features. 

It makes managing your money on the go easier than ever.

Yes, however data roaming charges may apply. To find out more, please contact your mobile service provider. Please note that transfers direct to overseas accounts are not possible from Mobile or Internet Banking.

You must be registered for Internet Banking to use the mobile banking app. To reset your Internet Banking password or if you have forgotten your member number, you will need to contact us. You will be required to answer some security questions for your password to be reset or to retrieve your member number. Please note that we don't retain your Internet Banking password for security reasons. If you have forgotten your password, it will need to be reset with a new one.

Your 4-6 digit Passcode is different to your Internet Banking password. It is a short passcode designed to work within the app only, not within Internet Banking to give you faster login to mobile banking. To reset your Passcode, you can either delete and reinstall the app or contact us and request the Passcode to be removed. When you go back in to the app, go to settings from the bottom menu within the app and select “Change passcode”. It will prompt you to enter a new Passcode and save it.

If your registered fingerprint doesn’t work, you should first check your phone and finger or thumb is clean as this can interfere with the fingerprint recognition. If you are still having difficulty, you can still login using the 4-6 digit Passcode to authenticate by selecting ‘Cancel’ when prompted for Touch ID. The Enter Passcode screen will be displayed and you can login using your App PIN.
Do not install any items on your smart phone that are not approved by the provider and never jailbreak your phone, as this will leave your phone vulnerable to being targeted by malware. In addition, always maintain a PIN number on the device and don’t store any passwords in your phone. This will help to maintain the high level of security of your handset and its contents. If you have installed software on your device that has not been approved by Apple, you can use iTunes to restore the device to Apple’s factory firmware. Changing passwords alone will not protect you from any malware.
The first time you download the app, after agreeing to the terms and conditions, you will be shown a screen asking for your Member Number (or login name where selected) and Access Code. You will then be given the option to set up a 4-6 digit Passcode. The 4-6 digit Passcode gives you a simpler, faster login process, as an alternative to biometric login. You can control your Passcode and biometric login from the main menu within the app.
The app is designed to be registered to one Member Number only. While you may be able to view linked membership accounts, you will only be able to transact on accounts belonging to the membership registered to the app.
Simply search for Easy Street in the relevant Store (Apple Store/iTunes or Google Play). When you find the right app, download it.
You need to be an existing member of Easy Street with Internet Banking set up to access the app. If you don’t have internet banking, please give us a call 1300 13 14 65.

With our mobile banking app, all your confidential personal information is encrypted and protected by a 4-6 digit Passcode or biometric authentication such as fingerprint or facial recognition, to keep your account safe and secure. You can also keep your Easy Street card secure using the mobile banking card control features, which allow you to change the PIN on your card if you need to, temporarily block or unblock a card if you misplace it, report a card as lost or stolen and let us know when you're travelling overseas.

For security reasons, the Mobile banking session will become inactive after 10 minutes of inactivity. Simply sign on again if this happens.

The app is absolutely free to download. The only charges you may incur when using the app are data charges from your mobile phone provider, or any fees associated with certain transactions you may perform via mobile banking.