Be scam aware. We’ll never ask you for your Internet banking password, nor will we ever ask you to move money to another Easy Street account or other financial institution. If you’re ever unsure, call us back on the number published on our website. If you’re asked to open an account at another financial institution, do not proceed.

Fraudulent website mirrors AUSTRAC

A fraudulent website has been created by scammers to mirror some of the content on the AUSTRAC website.

Message from AUSTRAC

We have identified a fake AUSTRAC website. This fraudulent website mirrors some of the content on the AUSTRAC website and uses the URL "". We believe this website has been established for the purposes of committing fraud.

Scammers will often attempt to trick you into giving out your personal or business information or to persuade you to make payments or transfer funds. To achieve this, scammers often pretend to be from trusted organisations like AUSTRAC and will seek to appear credible by using a fake website or emails with the AUSTRAC logo and branding.

Signs of a scam

There are certain things AUSTRAC will never do. You should be suspicious of a call or email that:

• asks you to provide your business details via a website form outside of the AUSTRAC Online portal
• asks you to pay penalty fees by money transfer
• asks you to pay a fee or tax to authorise release of funds to your bank account
• threatens you with arrest if you don’t pay a penalty
• asks you for documentation regarding imported goods
• tells you we have intercepted your package at the border
• tells you we are freezing accounts or transactions
• says you can avoid prosecution by paying penalties.

If the phone call or email does any of these things, you can be sure it hasn’t come from us.

What to do if you receive a scam communication

If you think a call, email or message claiming to be from us is not genuine, do not engage with the scammer. Report the incident to Scamwatch.

Do not:

• phone them back
• reply to the email
• click any links
• download any files.

Report it

• Report the incident to Scamwatch or your local police.
• For online or email scams, contact Report |

More information

If you have concerns about identity theft, contact IDCARE.

To find out more about AUSTRAC, visit our What we do page.

Last updated: 28 March 2024

The information contained in this article is only correct at the point of time of publication. It is general information and has been prepared without taking into account your personal circumstances, objectives or needs. Please consider if this information is right for you before making a decision to acquire any product.